Webiste Privacy Policy

October 9, 2025

1. Introduction

Welcome to Genepsyche.
We are committed to safeguarding your privacy and ensuring that your personal and health information is protected in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website — https://genepsyche.org/ — and when you use our telehealth services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us via email at info@genepsyche.org or through our online contact form, we may collect:

• Your name

• Email address

• Phone number

• Any additional details you choose to provide

b. Health Information

During telehealth appointments, we collect health-related information necessary for your care, such as:

• Medical history

• Current symptoms

• Treatment plans

• Other relevant health data

c. Usage Data

We may automatically collect information about your interaction with our website, including:

• IP address

• Browser type

• Pages visited

• Date and time of access

3. How We Use Your Information

We use your information to provide high-quality telehealth services and improve your experience. Specifically:

• To Provide and Manage Services:
  Deliver telehealth care, manage appointments, diagnose conditions, and create treatment plans.

• To Communicate:
  Respond to your inquiries, send appointment reminders, and provide service updates.

• To Improve Our Services:
  Analyze website usage, enhance user experience, and optimize service effectiveness.

• To Comply with Legal Obligations:
  Meet legal, regulatory, and HIPAA compliance requirements, and respond to lawful requests.

4. Disclosure of Information

Your information may be shared only in the following circumstances:

• With Service Providers:
  We may share information with trusted third-party vendors (e.g., billing, IT, telehealth platforms) who support our operations. All partners are bound by confidentiality and HIPAA compliance agreements.

• For Legal Purposes:
  We may disclose information as required by law, to respond to legal processes, protect our rights, or address urgent health and safety matters.

5. Security of Information

We employ administrative, technical, and physical safeguards to protect your personal and health information.

While we strive to ensure the highest level of protection, no data transmission over the Internet or electronic system is entirely secure. We cannot guarantee absolute security.

6. Your Rights

You have several rights concerning your personal and health information:

• Access & Correction:
  You may request access to or correction of your records by contacting us.

• Opt-Out:
  You can opt out of promotional communications by following the unsubscribe link in our messages.

• Deletion Request:
  You may request deletion of your information, subject to legal and contractual obligations.

To exercise any of these rights, please contact us using the details in Section 10.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze performance.
You may manage or disable cookies through your browser settings, but doing so may affect site performance or features.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect or solicit information from minors. If we discover that a minor’s data has been collected, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on our website with a revised effective date. We encourage you to review this page regularly.

10. SMS Terms & Conditions

a. SMS Consent

Information collected during the SMS consent process will not be shared with third parties for marketing purposes.

b. Types of SMS Communications

If you have opted in to receive text messages from Genepsyche, you may receive:

• Appointment reminders

• Follow-up messages

• Billing or account-related inquiries

Example:

“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time].
Reply STOP to opt out of SMS messaging at any time.”

c. Message Frequency

Message frequency may vary based on communication type.
You may receive up to 2 SMS messages per week regarding appointments or account updates.

Example:

“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments.”

d. Fees

Standard message and data rates may apply based on your carrier and plan.
Fees may differ for domestic and international messages.

e. Opt-In Methods

You can opt in to SMS communications by:

• Emailing: info@genepsyche.org

• Verbally: Calling +1 (951) 394-3045

f. Opt-Out Methods

To stop receiving text messages:

• Reply “STOP” to any message from +1 (951) 394-3045, or

• Contact us directly to request removal from our messaging list.

g. Help

If you experience issues, reply “HELP” to any message, or contact us at:
Phone: +1 (951) 394-3045

h. Standard Messaging Disclosures

• Message and data rates may apply.

• You may opt out anytime by texting “STOP.”

• For assistance, text “HELP” or visit our Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@genepsyche.org
Phone: (951) 394-3045
Contact Form: https://genepsyche.org/contact-us